FAQ
General:
How do I cancel the reservation for a refund ?
The reservation is refundable (credit card fees apply). To initiate the return process, please email contact@kitchenautomatique.com. The return of the T-shirt is necessary for the refund. Refunds may take up to 3 weeks to process and appear in your account. Our terms and conditions apply.
When will the Vision Infinity Cooktop launch?
The current estimated launch date for the Vision Infinity Cooktop is late Nov or early Dec 2024.
How much will the Vision Infinity Cooktop cost?
We will announce it at launch. Hint: it will not exceed $900 USD.
Why do we have to pay for the reservation now?
Creating and manufacturing a new cooktop is very costly and has many uncertainties. As a young company, being able to use some of the revenue from reservations helps us reduce risk and ensures that we deliver the best product and customer experience to you.
Where can I find company & product launch updates?
We will announce updates via email and social media. Our social media links are at the bottom of all webpages.
How can I update my shipping address?
Please send the new address and your name to
contact@kitchenautomatique.com
How can I update my T-shirt size?
Please send your new T-shirt size and your name to
contact@kitchenautomatique.com
I have questions that are not addressed in here?
Please send the question to
contact@kitchenautomatique.com
When will the product ship?
It is too early to promise a shipping date. Even if we do so, we will likely miss it. The shipment will be ready a few months after the product is launched.
In what countries and regions will the Vision Infinity Cooktop be available?
Our current reservation is open to customers in Northern America, Europe, and Oceania. 110v units for the US and Canada will be prioritized initially, followed by 220v units.
How do I get product early access?
We will send out an email when product early access is available.
What's my order's shipping batch?
Delivery will follow the sequence: Tier I, Tier II, Tier III, and subsequent orders post-launch on a first-come, first-served basis. Priority shipping isn't assured, as delays may arise due to regulatory approvals and customs inspections in certain regions.
What happens when I reserved?
1. You will get up to 10% off on MSRP when you pay the remaining of dues when the product price is announced in October 2024.
2. In honor of your early support, a limited edition T-shirt will be shipped to you for free.
3. You will get a chance to win early product access* before the shipment.
*Early product access is not guaranteed due to limited availability and geographics.
Why is it 10% off starting in Aug?
We employ a tier-based discount program to reward our early supporters (see the chart below). In addition to a standard deadline, each tier has a limited number of units available. For instance, we may advance to Tier II early if Tier I units are sold out before April.
How does the referral program work?
Our referral program is available to customers who have purchased, or reserved before October 2024, a Vision Infinity Cooktop via kitchenautomatique.com. You’ll receive an email with the option to join up when you have purchased, or reserved before October 2024, a Vision Infinity Cooktop via kitchenautomatique.com. Share your referral link with a friend or family member, and they’ll get a discount on Vision Infinity Cooktop. If both of you decide to keep it past the eligible return period, we’ll send the discount your way. For further details on eligibility, please see our terms and conditions.
Visit here to learn more
Technology:
What’s the difference between a gas stove vs electric radiant vs an induction stove?
In summary, gas stoves are most flexible with cookware but the least efficient, electric radiant stoves are moderately efficient with the least responsive heat control, and induction stoves are the most energy efficient with the most responsive accurate temperature control but require cookware that are magnetic.
A gas stove uses a flame from burning natural gas or propane. It's only 50% efficient due to heat loss. That means 50% of your energy bill/money spent powering the gas stove is lost. However, it works with any cookware and provides a visible flame for easy heat level monitoring.
An electric radiant stove uses electric coils or a ceramic-glass surface with electric elements. It heats up and cools down much slower than gas, making temperature control less immediate. It works with most cookware and requires an electrical connection. It's 20% more efficient than gas.
An induction stove uses electromagnetic fields to make the cookware heat up on its own. This allows for the fastest and most precise temperature control. It's the most efficient stove with 90% efficiency but requires cookware with a ferromagnetic materials ( such as, stainless steel, cast iron, carbon steel ) which are widely available today
Why do I need temperature adjustments to be precise to a single degree?
Having more precise degree-level adjustments allows you to fine-tune, calibrate, and customize your cooking to your unique situation.
Due to the different brands and builds of the cookware everyone uses, temperature responsiveness will vary significantly. For example, here at Kitchen Automatique Culinary Center, we have different brands of cookware from Demeyere, All-Clad, Le Creuset, Made In, HexClad, etc. They all respond to heat differently. Most of the time, there is only a few degrees difference, but that difference can make or break a dish. When simmering white rice, for instance, the Demeyere 7-ply pot requires 203 ℉ (95 ℃) to maintain a simmer. On the other hand, the HexClad pot needs to be at 198 ℉ (92 ℃) to maintain a simmer; setting it at 203 ℉ (95 ℃) would dry out the rice in seconds.
Product usage:
How often does the filter need to be replaced?
The grease filter requires cleaning every 1-4 days. The charcoal filter and the HEPA filter usually need replacement after 3-6 months of use. They will be available on our website first and subsequently on Amazon.com.
What’s the counter space requirement for the Vision Infinity Cooktop?
The countertop space required is:
16.9in (430mm) x 12.5in (320mm) x 26.3in (660mm) when used with the display on the docking.
16.9in (430mm) x 12.5in (320mm) x 22.4in (571mm) when used with the display off the docking.
A flat surface is required for the weight sensor to work properly.
Where can I use the Vision Infinity Cooktop?
Currently, it is limited to indoor residential kitchen environments. Outdoor environments and commercial kitchens require further testing and certification, to be announced.
I’ve never used exact temperatures on stovetops before? Will it be difficult?
Although it feels very different from the low, medium, high heat adjustments ( or 1-10 level) on gas/electric radiant stovetops, the learning curve should be less than 1-2 weeks. Plus, we have digital guides with all the temperature settings for different ingredients and cooking styles readily available on the display.
Is Vision Infinity Cooktop safe to use around kids and pets?
The Vision Infinity Cooktop is the safest option for parents and pet owners. Its power button and Digital User Interface are positioned out of reach for small children and cannot be accidentally activated by pets.
Is Vision Infinity Cooktop safe for kids to use?
Yes, we believe children aged 12 and older can safely and successfully operate this appliance. Parental discretion is advised.
Disclaimer: Kitchen Automatique does not assume responsibility for any damage & injuries incurred.
What cookware is compatible with this?
Your cookware needs to be induction compatible. Induction compatible cookware has a bottom that sticks to magnets. The outermost edge of the cookware should have a diameter of less than 13 inches (330mm).
Why a portable form factor, not a built-in form factor?
The portable form factor allows cooks living in all types of homes to adopt this product, as it requires no installation and takes up minimal real estate in the kitchen.
