FAQ

General:

How do I cancel the reservation for a refund ?

The reservation is refundable (credit card fees apply). To initiate the return process, please email contact@kitchenautomatique.com. The return of the T-shirt is necessary for the refund. Refunds may take up to 3 weeks to process and appear in your account. Our terms and conditions apply.

When will the Vision Infinity Cooktop launch?

Please, find the latest launch date update on the Product Status page

Product Status

How much will the Vision Infinity Cooktop cost?

We will announce it at launch. Hint: it will not exceed $900 USD.

Why do we have to pay for the reservation now?

Creating and manufacturing a new cooktop is very costly and has many uncertainties. As a young company, being able to use some of the revenue from reservations helps us reduce risk and ensures that we deliver the best product and customer experience to you.

Where can I find company & product launch updates?

To enhance transparency and communication, we've created a Product Status page (accessible at the top of this page), which provides real-time updates on our product development and manufacturing progress. We also share announcements via social media and email newsletters.

Product Status

How can I update my shipping address?

Please send the new address and your name to
contact@kitchenautomatique.com

How can I update my T-shirt size?

Please send your new T-shirt size and your name to
contact@kitchenautomatique.com

I have questions that are not addressed in here?

Please send the question to
contact@kitchenautomatique.com

When will the product ship?

Please, find the latest delivery date on the Product Status Page.

Product Status

In what countries and regions will the Vision Infinity Cooktop be available?

Our current reservation is only open to USA and Canadian customers with 110v outlets. If you live outside this region, stay updated by subscribing to our newsletters, available at the bottom of the page. We will announce soon!

How do I get product early access?

We will send out an email when product early access is available. (Only available to Tier I, II & III pre-order customers.)

What's my order's shipping batch?

Delivery will follow the sequence: Tier I, Tier II, Tier III, and subsequent orders post-launch on a first-come, first-served basis. Priority shipping isn't assured, as delays may arise due to regulatory approvals and customs inspections in certain regions.

What happens when I reserved?

1. You will get 8% off on the MSRP when the product is launched.(see "Product Status" at the top of the home page )
2. In honor of your early support, a limited edition T-shirt will be shipped to you for free.
3. You get priority delivery right after Tier I, II & III customers (those that reserved the product in 2024).

Technology:

What’s the difference between gas, electric radiant and induction stoves?

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Gas Cooktops

Pros:

•Works with any cookware
•The open flame provides a visual cue for heat monitoring
•Fine heat control levels

Cons:

•Least efficient (only 50% efficient)
•Higher energy bills
•Slow to adjust temperature
•Open flame can be a safety hazard
•High residual heat
•The most difficult to clean due to food debris/grease trap in crevices around the burners
•Longer cooking time
•Micro hazardous gas leakage


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Electric Radiant Cooktops

Pros:

•Slightly more efficient than gas (70% efficient)
•Works with any cookware
•No open flame
•No micro hazardous gas leakage

Cons:

•Slower to heat up and cool down
•Least responsive heat control
•Least even heating
•Very few heat level control
•High residual heat after cooking
• Can be difficult to clean; the high residual heat can cause grease/debris to be trapped on the stove surface


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Induction Cooktops

Pros:

•The most energy-efficient (up to 90%)
•Fastest, most even, and most precise temperature control
•Quick to heat up and cool down
•No high residual heat, safer for kids and pets
•No open flame, safer for kids and pets
•No micro hazardous gas leakage, safer for lungs
•Easy heat monitoring (only with Vision Infinity Cooktop)
•The finest heat control levels (only with Vision Infinity Cooktop)
•Easy to clean due to the cool flat surface throughout the cooking

Cons:

•Works only with ferromagnetic cookware (e.g., stainless steel, cast iron, carbon steel, Enameled cast iron)



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Why do I need temperature adjustments to be precise to a single degree?

The temperature responsiveness varies significantly among different brands and models of cookware.

Having more precise degree-level adjustments allows you to fine-tune, calibrate, and customize your cooking to your unique situation.


For example, here at the Kitchen Automatique Culinary Center, we have brands of cookware like Demeyere, All-Clad, Le Creuset, Made In, HexClad, and more. They all respond to heat differently. Most of the time, there's only a few degrees difference, but that difference can make or break a dish.


When simmering white rice, for instance, the Demeyere 7-ply pot requires 203°F (95°C) to maintain a simmer. On the other hand, the HexClad pot needs to be at 198°F (92°C) to maintain a simmer; setting it at 203°F (95°C) would easily dry out the rice.

Product usage:

How often does the filter need to be replaced?

The grease filter requires cleaning every 1-4 days. The charcoal filter and the HEPA filter usually need replacement after 3-6 months of use. They will be available on our website first and subsequently on Amazon.com.

What’s the counter space requirement for the Vision Infinity Cooktop?

The countertop space required is:

16.9in (430mm) x 12.5in (320mm) x 26.3in (660mm) when used with the display on the docking.
16.9in (430mm) x 12.5in (320mm) x 22.4in (571mm) when used with the display off the docking.

A flat surface is required for the weight sensor to work properly.

Where can I use the Vision Infinity Cooktop?

Currently, it is limited to indoor residential kitchen environments. Outdoor environments and commercial kitchens require further testing and certification, to be announced.

I’ve never used exact temperatures on stovetops before? Will it be difficult?

Although it feels very different from the low, medium, high heat adjustments ( or 1-10 level) on gas/electric radiant stovetops, the learning curve should be less than 1-2 weeks. Plus, we have digital guides with all the temperature settings for different ingredients and cooking styles readily available on the display.

Is Vision Infinity Cooktop safe to use around kids and pets?

The Vision Infinity Cooktop is the safest option for parents and pet owners. Its power button and Digital User Interface are positioned out of reach for small children and cannot be accidentally activated by pets.

Is Vision Infinity Cooktop safe for kids to use?

Yes, we believe children aged 12 and older can safely and successfully operate this appliance. Parental discretion is advised.
Disclaimer: Kitchen Automatique does not assume responsibility for any damage & injuries incurred.

What cookware is compatible with this?

Induction-compatible cookware is made from magnetic materials like stainless steel, carbon steel, cast iron, or enameled cast iron. The base should attract magnets, and the cookware's diameter should be no larger than 13 inches (330mm).

Why a portable form factor, not a built-in form factor?

The portable form factor allows cooks living in all types of homes to adopt this product, as it requires no installation and takes up minimal real estate in the kitchen.

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